Dexalot + Bitwave's Strategic Partnership Enabling High-Volume Transaction Management with Exceptional Customer Support
About the Partnership
Dexalot is a decentralized exchange platform, aiming to provide users with a secure, fast, and low-cost trading experience. The platform operates using a fully on-chain Central Limit Order Book, ensuring high transactional throughput with <1 second finality, and is built on an Avalanche L1, a fast, scalable smart contract platform. Bitwave’s proactive service team has been pivotal in helping Dexalot grow and navigate complex bookkeeping challenges.
Manual Categorization of High-Volume Transactions Across Diverse Transaction Types
Dexalot approached Bitwave in 2021 looking for a platform equipped to handle high volumes across diverse transaction types - including buy/sell transactions, liquidity pool transfers, and gas fees - with institutional-grade precision. The accounting personnel at Dexalot needed help reducing time spent on manual categorizations and ensuring accurate, real-time tracking across hundreds of thousands of transactions, while also integrating blockchain data with QuickBooks to automate financial workflows.
A Comprehensive Platform Backed by Dedicated Customer Service and Super User Expertise
Bitwave stood out for its robust feature set and high-touch customer support. The Dexalot team quickly found value in Bitwave’s automation capabilities, eliminating much of the manual work that was once required. Throughout the partnership, Bitwave’s support team remained accessible and responsive, guiding Dexalot from setup to scale.
“Even as Bitwave grew, their customer service never wavered,” noted Dexalot COO Tim Shan. “It’s rare to find a technology company so committed to client support, from day-to-day inquiries to one-on-one assistance with team members. They understand that accounting is complex, and they make the effort to guide us through every scenario.”
Bitwave’s powerful feature set was complemented by support from Burkland, an experienced bookkeeping partner that Dexalot relied on to manage Bitwave integrations. As a member of Bitwave’s Certified Accounting Partner program, Burkland’s team had the deep expertise with Bitwave to significantly ease onboarding and transition for Dexalot.
Automated Processes with Seamless, Ongoing Support
With Bitwave’s automation and Burkland’s support, Dexalot streamlined transaction categorization, especially for repetitive tasks like gas fees. Burkland’s proficiency with Bitwave allowed the Dexalot team to handle high transaction volumes with ease, saving thousands of hours on manual data entry and monthly bookkeeping processes.
Dexalot realized substantial operational improvements, thanks to Bitwave’s automation features and dedicated, easily accessible customer support team.
Time Savings: Automated transaction categorization, particularly for high-volume gas fees, saved Dexalot thousands of hours. “It’s not just technology—it’s time back for our team,” said the COO.
Reliability: With 80% of bookkeeping automated, Bitwave has become an essential tool for the Dexalot monthly close process, allowing for efficient, accurate reconciliations.
Dependable Support: From initial implementation to ongoing troubleshooting, Bitwave’s team was always available to assist, minimizing operational downtime and providing strategic insights into the evolving accounting needs at Dexalot.
Shan shared how Bitwave’s support team played a critical role in adapting the platform to what Dexalot needed, describing the support as "always easy to get a hold of," whether interacting with account managers or support leads.
Bitwave has helped make month-end processes practically effortless. Without Bitwave, closing the books would be almost impossible. But what sets them apart is the people. Their support team goes above and beyond—something you don’t typically see with technology companies.
“Bitwave is essential to our cryptocurrency business processes. Between their accounting and tax solution, and their deep expertise around digital assets, we’re thrilled to have a partner like Bitwave as we innovate in the power generation industry.”
Scaling for a Leading Position in Decentralized Finance
With ambitious plans to expand trading pairs and venture into new financial instruments, Dexalot anticipates increased complexity in transaction management. Bitwave’s continued support and platform enhancements will be pivotal in managing this growth and maintaining streamlined, compliant accounting.
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