Privacy Policy

May 2019

We understand that the privacy of your information is important to you, and we are committed to being transparent about how we use, share, and protect your information. To help further our commitment, we have developed this Privacy Statement to help you better understand the types of information we collect, why we collect it, how we will use it, and the various options you have to manage the privacy of your personal information. This Privacy Statement describes in greater detail the privacy practices of Bitwave ("us," "we," "our").

 

  1. WHEN THIS PRIVACY STATEMENT APPLIES. If a Service you’re using links to this Privacy Statement, this Statement applies to you.
    This Privacy Statement (“Statement”) applies to our sites, products, and services (collectively, "Services") that link to this Statement. Bitwave. is the controller of all Personal Information subject to this Statement for our Services available to global customers.

  2. WHAT WE DO WITH YOUR INFORMATION. We want to be clear about what information we collect and how we use it to deliver our Services to you. We do not sell or share your Personal Information with third parties for their own commercial uses without your consent.

    • Types of Information We Collect. In connection with accessing our Services, we may collect information from you which can be used to identify you ("Personal Information"), such as your name, shipping/billing address, email address, phone, username and password.
      We collect information when you register or open an account, sign in, pay a bill, purchase a Service, use a Service, call us for support, or give us feedback. We may also get information from other companies or third parties, such as when you sync a third party account or service with your Bitwave Service, Finally, we also collect content or other information that you may provide or create when you interact with our Services.
      We may also automatically collect certain usage information when you access our Services ("Usage Data"), such as Internet Protocol ("IP") addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to monitor the regions from which users navigate to our Services. We also collect IP addresses from users when they log into the Services as part of our log-in and security features.
      Our Services may change over time and we may introduce new features that may collect new or different types of information.

    • How We Use Your Information. We may use your information, including your Personal Information, for the following purposes:
      Account Registration. We may use your name, address, phone number, and email address to register your account for certain Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you set up an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information.
      To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.
      Customer Service and Technical Support. We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience. We also offer various Internet chat services, for example, to speak with an Bitwave support representative. Internet Chat transmissions are encrypted but you should not supply more Personal Information, including tax data, than is required to address your specific issue. A transcript of the session is retained to resolve questions or issues related to our Services.
      Communicate with You and Tell You About Other Services. We may use your information to communicate with you about our Services and to give you offers for third party products and services that we think may be of use to you.  
      To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of Bitwave's Services.
      Feedback. We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.

    • How We Share Your Personal Information. From time to time, we may need to share your Personal Information with others.
      Third Party Service Providers. We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, fraud detection and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they're providing to us or on our behalf.
      Response to Subpoenas and Other Legal Requests. We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we're required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.
      Sale of Our Business. If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.
      With your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.

    • Syncing, Linking, Connecting Your Bank Account or Other Third Party Services with Your Bitwave Service.
      You may choose to sync certain Bitwave Services with information from other financial accounts, cryptocurrency exchanges, cryptocurrency wallets, and others. To sync your financial information, we must access your information through these services. We will request your user name, password, and any other login data that you have set up with your financial institution to enable access. We use this information to update and maintain the account information you download, to assist with the download process, and to enhance the Services we may provide in the future.
      We work with other companies or developers to offer you products and services and you may choose to sync, link or connect other third party services with your Bitwave Service. Sometimes Bitwave may let you know about the service or product, or another company may let you know about an Bitwave service or product. It will be clear who is referring the service or product, and who is providing the service or product. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each company’s service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service you’ve requested. By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party.

  3. WHAT YOU CAN DO TO MANAGE YOUR PRIVACY. You can view and edit information that identifies you online through your Bitwave Service. You have a choice about the use of information that identifies you, marketing communications you receive from us, and our use of cookies and other tracking technologies.

    • Updating Your Personal Information. In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support by emailing us at info@bitwave.io.

    • Managing Marketing Communications From Us. We will honor your choices when it comes to receiving marketing communications from us.
      You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:

      • Click the "unsubscribe" link in the email or newsletter you received.

    • Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.

    • Cookies and Other Tracking Technologies. The following is a high level summary of our practices and your controls for cookies and other tracking technologies. For more information, please see our Cookies Policy.
      In accordance with applicable law, Bitwave and our service providers may use commonly-used tools to recognize your visit and track your interactions with our Services such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, "Cookies"). Sometimes this tracking is necessary in order for us to provide you the Service you requested. Other times, we combine Usage Data collected from Cookies with that of other customers to improve your and other customers' experience. You have control over some of the Usage Data we collect from Cookies and how we use it. Information on changing your browser settings to opt out of Cookies can be found in your browser settings.

    • Please note that even if you out-out of such Cookies or otherwise opt-out of interest based advertising, you may still receive advertisements, they just won't be tailored to your interests. Also, if you opt-out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

  4. DATA RETENTION AND YOUR ACCESS RIGHTS.

    • Data Retention. In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Bitwave's records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

    • Your Access Rights. As required by applicable law, you may contact us to confirm whether we maintain, or process on behalf of a third party, any of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. Where you have determined that the Personal Information we collected about you is inaccurate or processed in violation of applicable law, you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to info@bitwave.io.

  5. SECURITY OF YOUR INFORMATION. Keeping your Information safe is important to us.
    We provide reasonable and appropriate security measures in connection with securing Personal Information we collect. For example, we:

    • Constantly work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.

    • Undergo period security audits to ensure high levels of security.

    • Comply with applicable laws and security standards.

    • Securely transmit your sensitive Personal Information.

    • Train our staff and require them to safeguard your data.

    • Transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.

  6. INTERNATIONAL DATA TRANSFERS.
    In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information, process and store it outside your country of residence to wherever we or our third party service providers operate.

  7. HOW TO CONTACT US. If you have questions or comments about this Privacy Statement, please contact us. We want your feedback and comments.

    • Via Email. If you have questions or complaints regarding our Privacy Statement or practices, please contact us by email at info@bitwave.io.

  8. CHANGES TO OUR PRIVACY STATEMENTS. From time to time we may change or update our Privacy Statements. We reserve the right to make changes or updates at any time.  If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Privacy Statement shall constitute your consent to all changes.

  9. COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION. We do not knowingly collect information from minors. Bitwave Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors.

info@bitwave.io

(415) 450-9524

© 2019 by Bitwave